Terms and Conditions

Wellness Clusters

Terms and Conditions

Use and Consent

The Wellness Clusters LLC Website and its Content is owned by Sue Lyndes, Health and Wellness Coach, dba as Wellness Clusters LLC, (hereafter known as “Wellness Clusters”, “ Company ”, “we”, or “us”), Health Coaches and Wellness Professionals who make their products and services available through this website. The term “you” refers to the user or viewer of our Website.

By using our website and any of our Programs, Products and Services you are agreeing to the Terms of Use as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our website or any of the programs and materials it contains. 

The contents and materials provided are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of, or access by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms of Use. By accessing or using our Programs, Products, Services or Program Materials, you represent and warrant that you are at least 18 years old.

Intellectual Property Rights

The words, design, layout, graphics, photos, images, information, materials, documents, data, databases, and all other information and intellectual property accessible on or through this Website (“Content”) is our property and is protected by United States intellectual property laws. 

You are being granted a limited license to use our program materials, products and services as follows:

You are permitted to download and/or print free resources from our Website or e-mail correspondence, e-newsletters, or other publicly shared information that are NOT a part of any paid Program, Product or Service for your own personal or business use, but only provided that you give us credit by name, keep intact all copyright and other proprietary notices and, if used electronically, you must include the link back to the Website page(s) from which the information was obtained. 

You may also download and/or print Program Materials for your own personal use. 

However, you are not permitted to share, sell, reprint or republish any other of our Program Materials, including handouts, for resale or mass reproduction purposes or for your own business use. 

Any trademarks, taglines, and logos displayed on Program Materials are trademarks belonging to us. All trademarks reproduced in this Website, which are not the property of, or licensed to us, are acknowledged on the Website. Any use including framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our express written consent, or permission granted herein. 

For those trademarks, taglines, and logos for which you are granted permission to use,  the trademark indicia must be included at all times. 

All rights not expressly granted in these terms are reserved by us.

Information You Are Prohibited from Sharing with Others

As a Licensee, you understand and acknowledge that our Website, Programs, Products, Services and Program Materials have been created, developed or obtained by us through the investment of significant time, effort and expense, and that this information is a valuable, special and unique asset of ours which needs to be protected from improper and/or unauthorized use.

When you purchase our Programs, Products or Services, you agree that you are clearly and expressly prohibited from:

  • Copying, sharing, stealing, or adapting them or any part of them in any way, without obtaining written permission.
  • You will not in any way use, copy, adapt or represent them in any way as yours or as created by you, unless given specific written instruction you may do so.
  • You will not engage in improper and/or unauthorized use, including but not limited to modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing our materials in any manner or medium for your own personal use, business/commercial use or in any way that earns you money.
  • You will not duplicate, share, trade, sell, or otherwise distribute our programs and materials to any other person, for use in any way that earns them money , whether it was known to you or not at the time you shared the information that this was their intention. You will not violate our intellectual property rights, including copyright and trademark rights. Downloading, printing, or otherwise using our Programs, Products, Services or Program Materials for your own training purposes in no way gives you any copyright, trademark, intellectual property or ownership rights of them.
  • You will not use our Programs, Products, Services or Program Materials in a manner that constitutes an infringement of our rights or in a manner that has not been authorized by us through our prior written consent.
  • You understand and agree that engaging in the prohibited use or the improper and/or unauthorized use of our Programs, Products, Services or Program Materials as set forth in these Terms of Use is considered theft and stealing and we retain the right to prosecute theft to the full extent of the law.
  • You agree and understand that prohibited use, improper and/or unauthorized use may give rise to a civil claim for damages and/or be a criminal offense.

Limitations on Linking and Framing

You may establish a hypertext link to our Website or Content so long as the link does not state or imply any sponsorship, endorsement by, or ownership in our Website or Content and does not state or imply that we have sponsored, endorsed or have ownership rights in your website. However, you may not frame or inline link our Content without our written permission.

Your License to Us

By posting or submitting any material such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.

Request for Permission to Use Content

We very clearly state that you may not use our Programs, Products, Services or Program Materials, in whole or in part, in any way that is contrary to these Terms of Use unless we have given you specific written permission to do so.  Any request for written permission should be made BEFORE you wish to use it by sending an e-mail to contact@wellnessclusters.com.

Personal Responsibility and Assumption of Risk

As a Licensee, you agree that you are using your own judgment in using our Programs, Products, Services and Program Materials and you agree that you are doing so at your own risk. You further agree they are for informational and educational purposes only and no results are guaranteed in any way. 

We take every precaution to protect our website and the Programs, Products, Services and Program Materials it contains. However, due to the nature of the Internet, we cannot completely ensure or warrant the security of the Programs, Products, Services and Program Materials or the contributions or information transmitted to us. Submitting contributions or information is done entirely at your own risk.


The Wellness Clusters LLC Website and the Programs, Products, Services, and Program Materials it contains are for informational and educational purposes only. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or others in connection with their use or misuse.  You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any other participant or user, including you.

Medical Disclaimer

The Wellness Clusters LLC website and the Programs, Products, Services, and Program Materials it contains are not to be perceived as or relied upon in any way as medical advice or mental health advice. The information provided through them is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by your own physician, nurse practitioner, physician assistant, therapist, counselor, mental health practitioner, licensed dietitian or nutritionist, member of the clergy, or any other licensed or registered health care professional. Do not disregard professional medical advice or delay seeking professional advice because of information you have read in our Programs, Products, Services, and Program Materials , or received from us. Do not stop taking any medications without speaking to your physician, nurse practitioner, physician assistant, mental health provider or other health care professional. 

If you have or suspect that you have a medical or mental health issue, contact your own health care provider promptly. We are not providing health care, medical or nutrition therapy services or attempting to diagnose, treat, prevent or cure in any manner whatsoever any physical ailment, or any mental or emotional issue, disease or condition.  We are not giving medical, psychological, or religious advice whatsoever.

Warranties Disclaimer

Wellness Clusters LLC does not warrant that:

  • The Service will meet your specific requirements or expectations.
  • Will be functional, uninterrupted, correct, complete, appropriate, error-free, or that defects will be corrected.
  • The results of the use of programs, products or services in terms of their correctness, accuracy, timeliness, reliability or otherwise.
  • The fitness of our programs, products and services for a particular purpose.
  • You agree all materials are provided “As Is’ and without warranties of any kind, either expressed or implied.

Errors and Omissions

We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information in our Programs, Products, Services, and Program Materials. Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of scientific research is constantly evolving, we cannot be held responsible or accountable for the accuracy of our content. You acknowledge that such information may contain inaccuracies or errors and we are not liable for any such inaccuracies or errors to the fullest extent permitted by law.

Links to Other Websites

We may provide links and pointers to other websites maintained by third parties that may take you outside of our website. These links are provided for your convenience and the inclusion of any link to any other website does not imply our endorsement, sponsorship, or approval of that website or its owner. We do not endorse and we are not responsible for the views, opinions, facts, advice, or statements provided by external resources referenced in our Website or its Content, or their accuracy or reliability. We assume no responsibility for errors or omissions caused by other websites that may be included in our Programs, Products, Services or Program Materials.

Indemnification and Limitation of Liability

You agree at all times to defend, indemnify and hold harmless our Company, as well as any of our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture  partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to our website or the Programs, Products, Services or Program Materials or any other information it contains , or your breach of any obligation, warranty, representation or covenant set forth in these Terms and Conditions or in any other agreement with us.

Release of Claims

In no event will we be liable to any party for any type of direct, indirect, special, incidental, equitable or consequential damages for any use of or reliance on our Website or Programs, Products, Services or Program Materials, or on those affiliated with us in any way, and you hereby release us from any and all claims; including, without limitation, those related to lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information, or any other loss, physical or mental disease, condition or issue, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.

Your Conduct

You must use this website and the Programs, Products, Services or Program Materials it contains for lawful purposes only.

You agree you will not use them in any way that causes or is likely to cause access to them either to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and content sent from your computer or other devices to this Website. 

You agree that you will not use our Website, Products, Programs, Services or Information:

  • For fraudulent purposes or in connection with a criminal offense or otherwise carry out any unlawful activity.
  • To send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene or menacing, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise injure others.
  • To send, negatively impact, or infect our Website, Programs, Products, Services or Program Materials with software viruses or any other harmful or similar computer code.
  • To cause annoyance, inconvenience or needless anxiety.
  • To impersonate any third party or otherwise mislead as to the origin of your contributions.
  • To reproduce, duplicate, copy or resell any part of our Programs, Products, Services or Program Materials in a way that is not in compliance with these Terms of Use or any other agreement with us.

Communication Guidelines

If you have any questions about this Website, the information it contains, or the Programs, Products, or Services you are enrolled in, contact us at: contact@wellnessclusters.com, and we will reply to your question or concerns promptly.  Program and service related queries can also be addressed by your Recovery Team who you can access from your Member Dashboard.

Purchase and Online Commerce

We collect and store only the information necessary for your account to function smoothly, to provide you with any necessary updates, and to ensure successful completion of any transactions you place with us. 

Payment processing companies and merchants require additional information and may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies, and you release us, our affiliates, our payment processing company, and Merchants from any damages that you incur, or may arise out of your use of this website. Visit their websites directly for specific details about their policies.

You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number, and billing information. 

You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You agree to use our Website and the Programs, Products, Services, and Program Materials it contains for legitimate, non-commercial purposes only and not for speculative, false, fraudulent, or illegal purposes.

Refund Policy

You may cancel your membership in Wellness Clusters LLC at any time by sending an email to: contact@wellnessclusters.com with “Cancel My Membership” in the Subject line and we will issue a prompt refund for any unused portion of your latest membership payment

Refunds for All Other Programs, Services and Products

The Refund Policy for all other programs, products and services purchased through the Wellness Clusters LLC website are clearly detailed in each product description. Make sure you read them carefully prior to purchase.


We reserve the right in our sole discretion to refuse or terminate your access to our Website and its Content, in full or in part, at any time without notice. In the event of cancellation or termination, you are no longer authorized access to the Wellness Clusters LLC Community.

All these Terms and Conditions, including but not limited to all copyright, trademark, and intellectual property rights, disclaimers, limitations of liability, release of claims, and our Refund Policy will still apply now and in the future, even after termination by you or us.

Dispute Resolution

It is hoped that should we ever have any differences, we could be able to work them out amiably through e-mail correspondence. However, should we be unable to seek resolution within a reasonable time, you agree now that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules. Prior to seeking arbitration, you must send an e-mail to contact@thewellnessclusters.com and include all of the reasons for your dispute.  You understand and agree now that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction.  You are further agreeing to a modification of the statute of limitations such that any arbitration must be begun within one (1) year of the date of your e-mail referenced above or you waive the right to seek dispute resolution by arbitration or to take any other legal action.  You also agree that should arbitration take place, it will be held in Sullivan County, State of New Hampshire where my business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.  In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, including on social media, designed to disparage us, our Company, or any of our members, associates, affiliates, Programs, Products or Services. Where requested by law or arbitration, of course, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.  If any terms of these Terms and Conditions are construed to be invalid or unenforceable for any reason, it shall not affect the validity or enforceability of any other term which shall be given full force and effect.

Confidentiality and Privacy

To use our Website, Programs, Products, Services or Program Materials, we may seek personal data or information including your name, e-mail address, phone number, street address, billing information, or other personally-identifying information (“Confidential Information”), or you may offer or provide a comment, photo, image, video or any other submission to us when using or participating in our Community, Programs, Products, Services or Program Materials (“Other Information”). By providing such Confidential Information or Other Information to us, you grant us permission to use and store such information. We, in turn, will use our best efforts to keep your Confidential Information safe, secure and confidential in accordance with these Terms of Use. If you believe that any of your Confidential Information is incorrect or incomplete, please contact us as soon as possible and we will promptly correct it.

What We Do With Confidential Information

We request and require various personal data and/or Confidential Information to understand your needs and provide you with better services. In addition, we may use such data and confidential Information for the following reasons: (1) for internal record keeping, (2) to improve our Programs, Products, Services or Program Materials, (3) for aggregate, non-identifiable data for research purposes, (4) to customize the respective Programs, Products or Services you purchase or use according to your interests and/or (6) for support or communication related to your Program, Product, Service or Program Materials.

How Secure is Your Data?

As you might imagine, being a secure and responsible steward of sensitive data is vitally important to any web-based business, and Wellness Clusters is no different.  Our entire business is based on our customers being confident that their data is secure, and thus a data breach is liable to sink the whole thing.  Based on that more than anything perhaps I can convince you that I take security quite seriously.
Wellness Clusters is setup with the internet’s standard SSL encryption for all interactions with the application, secure hosting configuration, tightly restricted access, a properly configured firewall, and encrypted/salted passwords. Data backups of both files and database are performed nightly and stored on a local and remote server. It is hosted in a 24/7 secure, access controlled data center by SingleHop Hosting.  It was built and tested to be invulnerable to common web attacks like SQL injection, XSS and CSRF.  When Heartbleed was revealed to the world, Wellness Clusters’s SSL certificates and encryption keys were reissued within 48 hours, and above-average-paranoid scheme known as Perfect Forward Secrecy was implemented shortly thereafter.  The Wellness Clusters server has well above average marks on its SSL configuration.
Credit card information is even more secure: it never even touches the CA server.  It is transmitted via SSL to our credit card processor, Stripe.  Stripe is a large player in the online payments industry with a massive dedicated security infrastructure.  Unlike your average web business they have the resources and impetus to attain the highest level of cardholder security compliance, so we leave all of our payment processing details to them.
In addition, we use a data management system to deliver email or otherwise contact those who would like to receive correspondence. This data and confidential information can only be accessed by those who help manage the data management system. You agree and acknowledge we, including but not limited to our team, staff, and affiliates, and those who manage the data management system may have access to your confidential information.

Confidentiality and Disclosure

All Confidential Information will be held in confidentiality and will not be disclosed to third parties, except that we may disclose Confidential Information and personally identifiable information: (1) pursuant to the terms of these Terms of Use and Privacy Policy and our Disclaimer, (2) if we are required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the law, (4) to comply with any legal process served on either us or our partners, sponsors, investors, or affiliates, (5) to protect and defend our rights or property or those of our users or purchasers, and/or (6) to act as immediately necessary in order to protect the personal safety of our users, purchasers, or the public. We will not sell, distribute or lease your Confidential Information to third parties.

Viewing by Others

Note that whenever you make your Confidential Information or Other Information available for viewing by others such as when you interact in this community and participate in Programs, Products, Services, or Group Programs, the Confidential Information or Other Information that you share also can be seen and used by others. Therefore, we cannot be responsible for any unauthorized use by others of such information that you voluntarily share online or in any other manner.

How We Use Cookies

We may use the standard “cookies” feature of major web browsers. We do not set any Confidential Information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on the Website and some features of our Programs, Products, Services or Program Materials may not work as intended. We have no access to or control over any information collected by other individuals, companies or entities whose website or materials may be linked to our website.


To use certain features of our website, you will need to create a unique individual username and password. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. 

It is your responsibility to protect your own password from disclosure to others and you are not permitted to share your username and/or password with anyone. If you share your password(s) with anyone, they may be able to obtain access to your personal information. 

You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session.

If we learn you have shared your username and/or password with another person, we reserve the right to immediately terminate your access to the website and any and all Programs, Products, Services, Program Materials. 

We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. You are responsible for activities that take place using your password(s) and within your account, so keep it safe! 

By using our Website, Programs, Products and Services, you agree to enter true and accurate information as part of the registration, purchase process and otherwise. If you enter a false email address, we have the right to immediately in-activate your account.  We will use our best efforts to keep your password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

Anti-Spam Policy

We have a no spam policy and require you to opt in if you want to receive our Newsletter or Wellness Clusters LLC promotions. We will never sell, rent or share your email address.

Anonymous Data Collection and Use

To maintain our Website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily used, and to display content according to your preferences.

Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you, but is helpful to us for marketing purposes and for improving our services. Traffic data collection does not follow a user’s activities on any other Websites in any way. Anonymous traffic data may also be shared with business partners and advertisers on an aggregate basis.

Privacy Policies of Other Websites

We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its Content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.

Assignment of Rights

In the event of an assignment, sale, joint venture, or other transfer of some or all of our assets, you agree we can assign, sell, license or transfer any information that you have provided to us. Please note, however, that any purchasing party is prohibited from using the Confidential Information or Other Information submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.

Notification of Changes

We may use your contact information to inform you of changes to the Website or its Content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its Content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any information obtained through or on the Website or its Content following the posting of changes and/or modifications constitutes acceptance of the revised Privacy Policy.

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